Privacy Policy

We collect information you provide directly to us, information collected automatically when you use the Site, and information from third parties that help us operate our business.

Information you provide:

• Contact and identity details — name, email address, phone number, and shipping and billing addresses.
• Account information — login credentials and any preferences you save to your account.
• Order and transaction details — products purchased, order history, and communications about your orders.
• Customer support communications — messages you send us by email, live chat, or other channels.

Information collected automatically:

• Device and connection data — IP address, browser type, device type, operating system, and general location.
• Usage data — pages viewed, links clicked, referring URLs, and dates and times of access.
• Cookies and similar technologies — small data files stored on your device, as described below.

We do not intentionally collect payment card numbers. Card details are entered directly with our third-party payment processors and are not stored on our servers.

We use the information we collect to:

• Process, fulfill, and ship your orders and manage returns and refunds.
• Create and maintain your account and provide customer support.
• Send transactional messages such as order confirmations, shipping updates, and account notices.
• Send marketing communications where permitted, which you may opt out of at any time.
• Operate, maintain, secure, and improve the Site and our products and services.
• Detect, prevent, and address fraud, abuse, security incidents, and other unlawful activity.
• Comply with our legal obligations and enforce our terms, disclaimer, and policies.

We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember your preferences, keep your cart and session working, measure performance, and understand how visitors use the Site. We use third-party analytics providers (such as Google Analytics and Microsoft Clarity) that may set their own cookies and process usage data on our behalf.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the Site function. Where required by law, we request consent for non-essential cookies.

We do not sell your personal information. We share information only as needed to run our business and as described here:

• Service providers — payment processors, shipping and fulfillment carriers, email and messaging providers, hosting, and analytics partners who process information on our behalf.
• Legal and safety — when we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of PuraSynth Labs, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your direction or consent — when you ask us to share your information or otherwise consent.

Payments are handled by third-party payment processors and, where offered, manual payment methods. These providers process your payment information under their own privacy policies and security standards. We receive only limited information needed to confirm and fulfill your order; we do not store complete payment card numbers.

We retain personal information for as long as your account is active or as needed to provide our services, and thereafter for as long as necessary to comply with our legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing communications and certain data uses.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond as required by applicable law and may need to verify your identity before acting on your request. We will not discriminate against you for exercising your rights.

If you receive marketing emails from us, you may opt out at any time by following the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may still send you non-promotional messages about your orders and account.

The Site may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

The Site is intended for qualified researchers and adults and is not directed to children. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

We operate in the United States, and our service providers may process information in the United States and other countries. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at support@purasynth.com, call +1 (469) 753-6505, or write to us at PuraSynth Labs, Tomball, TX 77377.