Return & Refunds

To ensure the integrity of our research materials, we only accept returns under the following conditions:

• The return request is made within 30 days of the delivery date.
• The product remains unopened, unused, and in its original packaging with the security seal intact.
• The product has been stored according to the guidelines provided on our Research Use page.

For safety and contamination prevention, the following items cannot be returned or refunded:

• Products with broken or tampered security seals.
• Compounds that have been reconstituted or mixed with any bacteriostatic water or buffers.
• Products that have been stored improperly (exposed to extreme heat or direct sunlight).
• Return requests submitted after the applicable timeframe.

If you receive a product that is damaged during transit or if the incorrect item was shipped:

• Please contact us at support@purasynth.com within 48 hours of delivery.
• Include your order number and clear photos of the damaged packaging or incorrect labels.
• We will provide a pre-paid return label and ship a replacement immediately at no additional cost.

We take the purity of our compounds seriously. If you have concerns regarding product quality:

• Purity claims must be substantiated by independent third-party laboratory analysis (HPLC/MS).
• Verified purity issues (not matching COA specifications) are eligible for a 100% refund or immediate replacement.

Once your return is received and inspected:

• We will notify you via email regarding the approval or rejection of your refund based on the condition of the items.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
• Please note that shipping costs are non-refundable unless the return is due to our error.

• Orders can be canceled for a full refund before they have been shipped.
• Once an order has been assigned a tracking number and handed to the carrier, it cannot be canceled.

At PuraSynth Labs, we are committed to 100% customer satisfaction. We kindly ask that you contact our support team first to resolve any issues before initiating a chargeback with your bank. We aim to resolve all valid concerns quickly, fairly, and professionally to avoid unnecessary disputes.

For all return inquiries, please contact:

• Email: support@purasynth.com
• Phone: +1 (469) 753-6505
• Address: PuraSynth Labs, Tomball, TX 77377